#18304 | 2020-11-18 Warszawa, Poland

Knowledge Manager/Supporter

PROJECT INFORMATION:
  • Industry: Finance / Banking
  • Location: Warsaw / on clients premises
  • Business trips: Occasionally
  • Remote work: Occasionally
  • Project language: English (required), Polish
  • Remuneration: negotiable – depending on Consultant’s experience
  • Project length: long-term
  • Start: ASAP
  • Assignment type: B2B

PROJECT SCOPE:
  • Acts as a link between end-users and developers for the knowledge module
  • Arrange workshops to present and train the team and other future users in KCS roles and rights
  • Leads effective meetings to reach objectives and goals of the process
  • Prepares and plans the development of Knowledge Management
  • Writes technical needs for the development of the knowledge module
  • Uploads and updates (new) knowledge articles in the ITSM tool
  • Supports others when they need knowledge, information or other assistance
  • Practices holistic and creative thinking
  • Seeks opportunities to network and learn from others across organizational boundaries

REQUIREMENTS:
  • A theoretical education within IT
  • Minimum 2 years former experience from a similar support job
  • Solid technical know-how about ITSM tool, Windows, Office, SharePoint, logon- and network problems, profiles, print set up, Citrix and remote workplaces etc.
  • Able to work concentrated in an open workspace and from home
  • Good communication skills in English (written and oral)
  • Curious and positive mindset
  • Self-starter with the ability to work independently
  • Responsible, and able to plan and maintain schedules
  • Highly adaptable to changing environments
  • Leadership attitude - A proactive, collaborative and energizing work behavior – quick recovery on set-backs
  • Recognizes the importance of good communication
  • Can make a well-founded decision and follow through with it

WE OFFER:
  • Challenging international projects in a Scandinavian business culture
  • Long term cooperation across multiple projects and sectors
  • Transparently built relations based on trust and fair play
  • Benefits: Medicover card, Multisport card


Work location: Warszawa, Poland
Requirements: Min. 5 years of professional IT experience.
Job type: Freelance

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